Management Articles


When EQ in the Office is Low

By: Susan Dunn

Susan Dunn, The EQ Coach, coaches individuals and executives in emotional intelligence, and offers workshops, presentations, trainings, Internet courses and ebooks.  She is a regular presenter for the Royal Caribbean and Costa cruiselines.  Visit her on the web at and for FREE ezine.

If you’re a boss or a manager, you’ll relate to this story, I’m sure.

This morning I was awakened by the doorbell ringing at 8 am. Now that's a little bit early. Throwing on my bathrobe, I looked through the blinds to see a man in a red shirt and a woman in a blue dress whom I assumed were solicitors, so I didn’t answer the door.

About 9 am I went outside to sit on the front porch and study and read. As I sat there, I heard people coming down the sidewalk and then saw a group, led by the man in the red shirt and the woman in the blue dress. There were 6 others, all walking in twos and they were busily laughing and talking.

And there I sat -- just what they were looking for. I was in my grotto of a garden, but you could clearly see me if you had turned and looked.

I imagined their boss having told them "Ring on door bells and xxxxxx."

They were engrossed in laughing and talking,  and never looked up. Then they all got in a car which then rolled slowly past my house, with me  again sitting on the porch, a ready target. No one looked up, no one took advantage of the opportunity.

After all, they'd been told to "ring door bells and xxxx" and so that's exactly what they did.

Getting across the mission and purpose of the task is often over-looked, and employees are left to interpret things literally. And many of them use this an excuse to do as little as possible!

Establishing an EQ program at your office eliminates some of the pressure on you, as a manager, and teaches meta-skills employees can benefit from both at the office and at home.

In my coaching practice, I’ve found individuals are sincerely grateful when they understand what emotional intelligence is and have the opportunity to learn it.

Emotional intelligence gives a shared terminology to a group of people who, these days, may have many different cultures and values. It isn’t related to therapy or digging into private issues, so it’s very well-received. It can be accomplished through a distnce learning course, ezine, and tele-coaching.

And once EQ is in place, they’ll know next time they’re out there to sell their product to a person, not “ring doorbells.”

Oh my!

© copyright, Susan Dunn, 2003

Other Articles by Susan Dunn

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