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The Customer Doesn't Always Ring Twice
   Making Seamless Changes to Keep Customers Loyal
  By: Patti Hathaway
With change, often comes internal chaos and resistance. As a result, the customer may experience confusion and disruption in service and/or product delivery. Learn specific strategies to keep your customers coming back despite internal organizational change.

The View from the Front Line
  By: Jim Clemmer
Customer focused organizations build internal communication processes around the valuable players that deal directly with the public.

Three Basic Steps to Focus on Customers and Partners
  By: Jim Clemmer
We have found that customer and partner focus can be boiled down to these three broad steps: Identify current customers and partners, prioritize expectations, and gap analysis.

Would You Do Business With You?
  By: Eric Fraterman
Clarify your mission, select 'vital few' business consistent objectives, craft series of improvement strategies and add supporting tactics.

Your BOLD Service Mentality
   Make service your top priority
  By: Jody Urquhart
How compassionate are your systems to the needs of your customers and staff?


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Place "+" (without the quotes) in front of words that must appear; "-" to exclude articles with certain words; and put double quotes around phrases. For example, fantastic search will find all case studies with either the word "fantastic" or "search" (or both). On the other hand, +fantastic +search will find only case studies with the words "fantastic" and "search". "fantastic search" will find only case studies that with the phrase "fantastic search". Note: Searches will not find words, such as 'management', that appear in more than half of the articles or words less than five letters long.

 


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