Welcome to ManagerWise


Recent Article Additions

Resilient Leaders Learn from Everyone-including DOLPHINS!
BY: Eileen McDargh, CSP, CPAE

After visiting the Dolphin Research Center Eileen McDargh became fascinated with the corollary between engagement for high performance in order to create a resilient organizational life and engagement and high performance in the watery world of the dolphin. Read this article and discover what she learned.

Great Customer Service is Not Grumpy, Grouchy or Gross
BY: Gregory P. Smith

Most businesses spend more time and energy trying to find new customers than retaining and making their current ones happy.  The logic behind customer retention management (CRM) is simple -- It costs far less money to keep customers happy than to spend much more money replacing the unhappy ones with new customers.  If you take care of your customers they tell their friends about your business and will in the long run end up spending more money.  It is not rocket science.

Effects-Based Thinking Part III
BY: James D. Murphy

Effects-based thinking transmits through systems in three orders – kinetic, second and third order effects.   Kinetic effects describe the objectives of short-range operational plans – the plans and projects we carry out on a daily basis in our work.  These objectives must be clear, measurable, and achievable and must support the organization's overall objectives.  Although a plan or project may take some time to complete, its effects should be immediately observable and measurable.  That's the kinetic effect of effects-based thinking – a small but significant step toward a larger goal (i.e. second and third order effects).

Effects-Based Thinking: Part II
BY: James D. Murphy

Many organizations utilize scoreboards or dashboards to track progress toward goals.  Such methods have values that can be measured in a continuous manner to track performance.  But such tools are just that – measures of performance toward discreet objectives, but not necessarily a component of effects-based thinking.  These objectives do not always have a clear connection to the organization's overarching goals or vision that one gets with EBT.  For example, making a certain amount of revenue or delivering a particular earnings per share by the end of the year are great measurements.  How are we going to know whether the actions we are taking today and tomorrow are having the right effects upon those measurements?  How can we utilize effects-based thinking to know that we aren't just getting lucky?  Furthermore, how do we even know that those measurements are the rightmeasurements?  And how do we know that the sum of the individual actions taken to affect these measurements, which often form the basis of incentive systems, are not interfering with each other or ultimately damaging the organization? This is where effects-based thinking or EBT comes into play.

Strategic Planning and Effects-Based Thinking: Part 1
BY: James D. Murphy

As the name implies, effects-based thinking (EBT) is an approach to strategic planning and decision making where the effects of specific actions are assessed, not in a narrowly defined and time-limited way, but through a perspective that is sensitive to broad-ranging and lasting impacts.  Effects-based thinking is the opposite of short-sightedness or myopia. 

Click here for more articles.

Virtual Office Phone Service - Free 15 Day Trial!

Collaboration Made Simple - Free Trial

Managing a business isn't easy, but you're up to the challenge. And we are here to help. Explore our pages to find the information, advice and other resources you need to better manage your people, your assets ... and your business.

What's Inside


With access to articles from business and management experts from around the world, our article database offers the management information and advice you need, all in one place.
Click here.

Chambers of Commerce Database

The local chamber of commerce or similar business association good place to start when looking for contacts in another city or town or when looking for nearby business resources. Our database contains links to an extensive collection of chambers of commerce, boards of trade and other associations serving similar functions.
Click here.

Business Schools (University)

Would you like to seriously upgrade your management skills and get a business degree? Check out our university business school listings to find convenient links to university-level schools of management around the world.
Click here.


Are your colleagues speaking gobbledygook? Are the management "experts" using jargon that isn't familiar? We can help. Take a look at our business and management glossary.
Click here.

External Articles

We don't have a monopoly on management information. No, really. Check out our links to management articles in other respected publications.
Click here.

Book Reviews

Is that management book you're considering buying worth the price? Look here and see if we have a review of it.
Click here.

Employment Law

What you don't know can hurt you! We've assembled links to information on employment law in a number of jurisdictions.
Click here.

Other Resources

Wait! There's more. Take a look at our links to a variety of resources that you might find helpful in your management travails.
Click here.

Stuff You Need (or Just Want)


Remember what we said a few sections above about us not having a monopoly on management information, well books are big-time repositories of knowledge about the theory and practice of knowledge. You should definitely buy some. In particular, you should buy some through our affiliation with Amazon. Visit our bookstore or click on any of the book links throughout the site.

By the way, we have affiliations with both the U.S. and Canadian Amazon stores. You are currently set up to view the U.S. bookstore. Click here to view the Canadian store.
Click here.

ManagerWise Stuff

Someone once said, "whoever has the most stuff when he dies, wins." We don't know if that's true, and we're not particularly happy about the politically incorrect exclusive use of the masculine pronoun, but just in case that is the rule of the game, don't you think you'd better increase your score? Reveiw our sponsor: The Can Shave Club: Premium quality shaving products at an a great price. Free shipping. Take a look at our 6 and even 7 blade executive razors.

Click here to read our privacy promise.

Visit these related sites: